Recruitment and Selection Strategies in HRM

Recruitment and Selection Strategies in HRMStrategies ar made according to objectives of an boldness. These argon set of activities towards objectives. unified objectivesThese argon the statement of intent that basically provides a mansion direction for the activities an organization performs in the pursuit of its mission. Usually in organizations there is confusion and cooccur between the terms, objectives and the comp whatever goals. This confusion is easy o solve only if the company tends to think of the objectives as a statement of intents and the goals as the quantifiable targets. gross gross gross sales StrategiesSales strategy can be defined as the planned approach to the account management policy coiffeion, prospect identification and qualification, sales presentation, and nightspot generation aimed at achieving a firms sales quotas or targets.Following ar sales strategy ObjectivesHelps in improving knob loyaltyIncreases the closeting ratio by knowing clients hot bu ttonsHelps in shorting the sales cycle with outside recommendations.Proper sales strategy helps in offering best solutions to outsell the competitorsHelps in targeting and bang-up the some promising and profitable sectors and marketsHelps in refining and maximizing the competitive advantage and product differentiation to increase the market margin and share.Helps in establishing a particular proposition plan to strengthen and enhance the lead generationsource (Businessdictionary)P-9 Devise appropriate recruitment and plectrum procedures.RecruitmentIt is the process of attracting, screening and selection qualified mickle for the Job.Selection process display ApplicantsRead all applications submitted. The selection of the top prospects for interviewing must be base on the Job explanation and specifications. New criteria cannot be introduced to assess the candidates at this stage as it would be unfair. It is the responsibility of the persons conducting the interviews to complete the short-listing and to contain the process remains free of unlawful discrimination. If a committee is accustomd, the entire committee should agree on the short list. If a committee is not used, it is desirable that a second person also take part in the short-listing process. The criteria used to select the top candidates and all appropriate notes must be returned to Human Resources and Employee Development for filing and are retained for a stream of 6 months. It is good practice that all employees that apply for a position in spite of appearance their department be interviewed.Former employees who become been dismissed for misconduct cannot be considered for loadment. Former employees who have since retired must meet certain qualifications due to their retirement status. If there is a question about whether an applicant can or cannot be considered contact Human Resources and Employee Development.Arranging the InterviewThe persons responsible for the interviews is responsib le for scheduling dates and times for interviews directly with the short listed candidates and notifying the candidates of any selection tests that allow be used.federal official law prohibits certain questions in an employment interview and the application for employment has been developed to comply with Federal guidelines. Examples of such illegal questions business leader refer to the applicants age, disability, religion, ages of children, etcetera Interviewing guidelines are provided to the employing department upon referral of applications. To assure consistent treatment of to severally one applicant, a patterned interview might be developed by the department. Such might include specific questions of job related functions, skills required, and how the applicants educational accent, previous experience, etc. might be useful in the position if selected for employment.The InterviewThe purpose of interviewing is to appoint the best person for the job found solely on merit a nd suitability. The Valdosta State University recruitment and selection process achieves this using methods that are systematic, thorough, fair, unbiased and based on rational, objective, job related criteria.At the interview, all(prenominal) candidate should be treated consistently. To achieve this the panel shouldAsk the same sign questions of each candidateSupplement their understanding of the candidates responses by following up questions as appropriateBe consistent in allowing access to presentation material, notes and so on non allow any discriminatory questions, harassment, or any other conduct which breaches the equal opportunities policy or code of conductEnsure that in the compositors showcase of disabled candidates, the necessity for any reasonable adjustments that would be required on the job are explored in a positive manner. Assessment of disabled candidates should be based on their expected performance in the job, given that any reasonable adjustment required was provided.Keep in mind that learning obtained passim the selection process is treated as confidential and is known only to parties involved in the selection processKeep eternizes of interviews and the reasons for decisions each question should watch a grade, and a grade for overall impression. The candidates leave behind be ranked from highest to lowest based on the scores given and the position negotiated or offered to the highest be candidate. The scoring sheets and all rollation of the interviews must be given to Human Resources and Employee Development for filingPanel members must be aware that it is their responsibility to ensure recruitment/interview documentation is stored securely and confidentially whilst in their possession.Selection TestsWhere selection tests are a valid method of assessing a candidate (i.e. effectively pulses the job criteria, is relevant, reliable, fair and unbiased also considering the predictive capacities of tests), they are an extremely us eful tool and are recommended for use. Supervisors should seek advice from Human Resources and Employee Development on the use of such tests.Hiring DecisionIn selecting the successful candidate, the panel must profit a decision based on the merit and eligibility of the candidates as judged by nub of application and qualifications implementation at InterviewOutcome of any selection testsReference ChecksAs part of assessing the merit of each candidate, persons selecting candidates must satisfy themselves that the info the candidate gives is authentic, consistent and honest. This includes being cheerful about culture regarding the candidatesapplication work historyqualifications (where a qualification is a requirement, bet oning evidence or certification must be obtained from the candidate and recorded)evidence presented at interviewReference checks references must be called and information recorded for the filea) Identify your egotism nowadays, relieve your position at heart the organization and tell the person why you are calling about the applicant.b) Ensure confidentialityc) Ask if he or she is free to converse the situationd) Try to establish rapporte) Tell the person the position the candidate is being considered forf) Let the person talk feelyg) Ask the references the same questions for each of your candidatesh) Al ways end the call with would you rehire this person?Should any of these not meet the required standards, Human Resources and Employee Development must discuss the issue with the Supervisor/Director. accustom the Employment Reference Check and Education Verification form located in Appendix 10 and Appendix 11.Criminal Background Checks.In an move to provide a safe and secure workplace, to comply with Board of Regents Policy and to minimize the potential litigation associated with negligent hiring processes, Valdosta State University entrust require background checks on the top two candidates for the position. Employment shall be pa tterned upon the execution of a consent form for malefactor record disclosure and upon consideration of ones criminal history. The Valdosta State University Police Department, upon receipt of the Consent to Criminal History Release Form, shall conduct the background check and report results to the Department of Human Resources.The department result notify the applicants whose criminal history report prevents their employment. The applicant can be referred to Human Resources and Employee Development if they have questions on the process The applicant is allowed seven calendar days to initiate corrective action of any inaccurate report. Proof of an error in reporting shall not disqualify the applicant and the position will not be filled until this time period has expired.If no action is initiated, and if the report is factual, the hiring department whitethorn resume the employment process.P-10 Evaluate the role of motivation, requital and training in enhancing sales performance.Rol e of Motivation in sales performance.Whether you are a sales person or someone in a position who manages sales people, you need to know the importance of motivation. Although umpteen it would be great to just hire self prompt people who dont need any help from you to take action and spring sales, you need to realize that sales is a tough job and that there are people who can actually become great at it with some encouragement. Being in sales can either pay you precise well or can make you go broke. The better you are at sales, the more money you will make.So where does motivation come into play? Well, the main reason that most people dont like sales is because of having to deal with rejection. No one likes to be rejected but if youre in a sale, thats all part of the game. The more rejections you get, the closer to a sale you will be. Now just because you expect your sales people or yourself to go out there and make those sales calls like a machine, it doesnt mean motivation sho uld be neglected. If you are a sales person, take the time to read and listen to motivation material. By doing this, you will constantly be feeding your mind with positive and encouraging thoughts that will help you get through those days where everyone prospect seems to be in a bad mood.For sales managers, providing your team with motivation is critical. Just look in the world of sports. Those athletes are the best in the world at what they do yet when they are losing and sig genius discouraged, a simple pep talk from their coach can fire them up to the point to turn the game around. This same thing can be used on your sales people to help them see more of themselves instead of beating themselves up mentality for not reservation as many sales.Motivation is important because it causes people to take action. Without action, nothing happens. The key to achieve any goal is to take action. The more action you take, the closer to your goals you will be. In score to continually take ac tion, you will need to come up with ways to motivate yourself to do what you need to do everyday in order to reach those goals. So whether you need to motivate yourself or your team, motivation plays an extremely important role in building success.Source (Wikipedia)Role of Remuneration in Sales PerformanceRemuneration is wages or salary, typically money that is paid for wait ons rendered as an employee. How do you decide what remuneration packages to adopt? How do you ensure that your Remuneration packages incentives and motivate the right people? How do you make sure that the number of pay helps your staff with their lifestyle requirements?These questions are vital ones to anybody toilsome to run a sales team or customer service team, when you have a look at how you can actually reward personalisedized effort as well as maintain service. In looking at any remuneration package, its worth speckle to consider a set of scales. In any job description, there is an opportunity to ana lyze the work required into service aspects whereby these things have to be done to maintain the client, or maintain the client relationship, such as receiving orders, implementing orders, handling queries, general items of customer service, and also perhaps even merchandising or helping with displays, as well as ensuring that pack levels are adequate, these can be called service areas or service responsibilities.On the other hand, a sales person or customer service exemplar could influence thevalue of the sale through their personal sales skills, personality, and training, to either make the sale happen, add value to the sale, or sell some specific items that are on special or on bonus, at the point of communication, either by phone, by web, or face-to-face. This particular activity is known as personal contribution. A relatively easy formula to follow is by adopting the scales of remuneration, you can then analyze the input from the people involved. If there is high service requ irements and service levels in the performance of the job, and little opportunity to add personal influence, then a wages or base salary system will be the most cost efficient to make the results work. If there is a high personal input, whereby the sales person can strongly influence the amount of the sale or the profitability of the sale, then you can reward that personal effort by special commissions, share of profits, special incentives, and special rewards, for the sales as they occur after the event, and lessen the base salary or wages that need to be paid by increasing the risk factor, which of course the personal touch will overcome.Role of Training in Sales PerformanceThe term training refers to the acquisition of knowledge, skills, and competencies as a result of the teaching of vocational or practical skills and knowledge that relate to specific useful competencies. It forms the core of apprenticeships and provides the backbone of content at institutes of technology (also known as technical colleges or polytechnics). In addition to the basic training required for a trade wind, occupation or profession, observers of the labor-market recognize today update the need to continue training beyond initial qualifications to maintain, upgrade and update skills throughout working life. People inside many professions and occupations may refer to this sort of training as professional development.Source (Wikipedia)P-11 exposit two techniques used to co-ordinate and control sales output.Sales out put controlOutputs can be triggered manually or automatically in the sales document.Automatic determination requires maintenance of output condition record.Print programs and layout sets control content which Should be displayed in the output. controls output determination using conditionTechnique.Output determination procedure is determined on the basis of sales document type (sales order type, delivery type, billing type).Standard output determination procedure for s ales order (OR), Delivery (LF) and Billing (F2) is V100000.Output procedure contains output types, which can be processed when that sales document is created. One document can have Output types like Delivery note and Packing list in delivery.Output controlsMedium (Like Print, Fax, EDI)Time of sending the output -e.g. immediately or in a batchWhich partner function of Business partner it can be sentLanguageCriteria for which output condition record can be maintained for automatic output determinationIt offers flexibility of changing the key controls in the Sales documents.Example If order confirmation for a customer is scheduled to be printed in a batch but the customer wants it immediately then time of dispatch control can be changed in the sales order.P-12 Use given information to recommend appropriate organization structures and procedures.TeamOne of the newlyest organizational structures developed in the 20th cytosine is team. In thin businesses, the team structure can define the entire organization. Teams can be both horizontal and vertical. While an organization is constituted as a set of people who synergize individual competencies to achieve newer dimensions, the quality of organizational structure revolves around the competencies of teams in totality. For example, every one of the Whole solid foods Market stores, the largest natural-foods grocer in the US developing a focused strategy, is an autonomous profit centre composed of an average of 10 self-managed teams, while team leaders in each store and each neighborhood are also a team. Larger bureaucratic organizations can benefit from the flexibility of teams as well.Functional structureEmployees within the functional divisions of an organization tend to perform a specialized set of tasks, for instance the engineering department would be staffed only with software engineers. This leads to operational efficiencies within that group. However it could also lead to a lack of communication between the f unctional groups within an organization, making the organization slow and inflexible.As a whole, a functional organization is best suited as a producer of standardized goods and services at large volume and low cost. Coordination and specialization of tasks are centralized in a functional structure, which makes producing a limited amount of products or services efficient and predictable. Moreover, efficiencies can further be realized as functional organizations integrate their activities vertically so that products are sold and distributed quickly and at low cost .For instance, a small business could start making the components it requires for production of its products instead of procuring it from an external organization. But not only beneficial for organization but also for employees faiths.P-13 Identify and give three examples of the differences in the nature of sales tasks and skills in a variety of context.Sales SkillsEffective communicationAbility to listenAsk revelent questi onsProblem solverWell-organizedSelf starter and self finisherPositive self image.Well mannered and courteousNaturally PersuasivePerson of IntegritySales TaskSpecified amount of sales that a management sets for achieving or exceeding within a specified timeframe, and allocates required resources. Sales targets are apportioned among different sales-units such as salespersons, franchisees, distributors, agents, etc.Three Types of Sales TaskPersonal Sales TaskA salesman of Jazz has to sell 100 connections/Sims per weekTeam Sales TaskPeshawar region has to sellout 2000 connections in a monthOrganizational Sales TaskUfone has to cover 5 cities per year.P-14 Explain the role of sales staff operating in an external environment. internationalist sales staff have very important role in an organization.To improve firms imageTo improve dirt imageBring International talent to domestic marketBring new Ideas and knowledgeCreate good relationship between nationsTo integrate the different culturesB rining International harmony while working with different people of the worldBringing new skills and talentsWith all above international sales staff is the sign of Globalization.P-15 Explain the purpose of trade fairs and evaluate their contributions.Trade fairA trade fair (trade show or expo) is an exhibition organized so that companies in a specific application can showcase and demonstrate their latest products, service, study activities of rivals and examine recent market trends and opportunities. In contrast to consumer fairs, only some trade fairs are string out to the public, while others can only be attended by company representatives (members of the trade, e.g. professionals) and members of the press, therefore trade shows are classified as either Public or Trade Only.Purpose of Trade FairsGenerating sales leadsGenerating actual sales at the showEnhancing your image and visibilityReaching a specific audienceEstablishing a presence in the marketplaceImproving the effectiven ess and efficiency of your marketing effortsPersonally meeting your customers, competitors and suppliersProspecting for new customersIntroducing new products and servicesDemonstrating your product in ways not possible using other marketing channelsRecruiting distributors or dealersEducating your target audience.Contribution of trade fairs to FirmsEstablish meaningful goals, masterfully plan your strategy, and measure your return on investment.Implement powerful marketing initiatives before, during, and after the event that engage potential buyers and generate sales.Choose the best exhibit display carrell that meets your marketing needs and budgetary requirements. This includes evaluating different sizes, designs, and configurations of trade show displays.Identify the most effective graphic elements for your exhibit that portray your key messages and fulfill your brand communications needs. This includes establishing design parameters for banners, custom exhibition stands, brochures , and other materials.Learn about unique and appealing booth ideas that create buzz on the exhibition stand and attract visitors to your trade show display area.Effectively use exhibit accessories, signage and lighting techniques to heighten visibility. This includes selecting quality booth materials, high-impact portable display boards and booth fixtures that support your brand positioning.Select cost-effective giveaways and promotional products that have high-perceived value among your target prospects and complement your company image.Ensure team members who are staffing your booth project a professional appearance and are well-trained to represent your company, generate leads, and secure sales.source (Businessdictionary)M-4 Evaluate the recruitment and selection procedure of the selected organization.Recruitment at UfoneBefore recruiting a new employee, management checks whether there is a need to hire a new employee for that particular job or whether it can be incorporated int o an animate employees job. Recruitment in Ufone may be of internal or external nature.Internal RecruitmentIn the case of internal recruitment people from within the organization are promoted to fill the vacant vacancy. The HR department and the relevant department in which the vacancy exists, analyze whether there an employee within the organization exists, who most appropriately meets the requirements of the particular vacancy. If more then one employee is eligible for the vacancy then that employee is chosen who has the most outstanding record. After the promotion the employee may be sent for further training. The effect of internal vacancy is that it motivates the employee to perform their best and produce maximum output. It also creates a healthy competition amongst the employees. The hiring from within may have a trickle down effect i.e. the opportunities spring not just from the first vacancy but from the vacancy created when a person in the company fills that vacancy.Extern al RecruitmentIf the organization feels that none of their current employees can fill out the new vacancy then they hire from external sources. In this case the human resource management considers other departments in the organization that might be interested in the appointment in order to make it a joint effort. They talk to relevant supervisors and especially to the people the new person will work with. A set of expert panelists is then selected from each relevant department to interview applicantsDirect ApplicantsUfone maintains a data base system i.e. HRMS (Human resource management system) for its internal employees as well as the employees which they will recruit in near future. In some case certain some people just drop their CVs at the head office. And whenever there is an hatchway or a vacancy occurs, the organization may call them for an interview.ReferralsBy advertising a post internally Ufone gains an added benefit, which is the current employees may pass the informatio n on to any interested friends and relations. Word of mouth is also a valuable recruitment method for them and they draw on all appropriate contacts they haveAdvertisementsSince most of the posts are of a specialist nature, they intend on advertising in the journals of professional bodies and the trade press. Their next step is to find out how more than adverts cost for varying amount of space and decide what they can afford.The HR management has hired the services of Interflow, an advertising agency, to propagate their service and company for them. They are also using the services of a web designer, Eveready media, to post the advertisement of the company on the Internet.Private Employment AgencyThe private Recruiting agencies collect information from unemployed as well as employed people about their skills and experiences. These agencies attempt to find some one adapted using its computerized inventory database of suitable individuals. These agencies charge Ufone for the referra ls.Through Vendors (Outsourcing)Ufone also do outsourcing for the purpose of recruitment they hire firm, which will provide employee Ufone to work in the organization, but the employee will remain employee of that firm not Ufone, and this is the most common method followed by most of organization these days. Lower management at Ufone is comes through outsourcing.Electronic RecruitingThe growth of information superhighway has opened up new vistas for organizations trying to recruit talent. Ufone is make full fledge use of this new technology, and it uses its own web page to advertise for new job openings.Another aspect of the electronic recruiting is that individuals dont have to physically go to the head office to drop their CVs. They now can simply use the e-CV format provided by Ufone on its home page. The e-CV is then transferred to the relevant database or the HR department.Recruitment ProcedureThe HR management decides on the length of the short-list, which includes five or si x people at the most. Following the advert they need help to sift through the applications. Everything is computerized and on-line which makes it easier to handle large numbers of replies. In case they run short of time, they get the help of other staff, supervisors and managers in the organization. Apart from the question of time, they do this to get second opinions. They look out for the following when denotation an applicationHow well- touched is the candidate to the requirementsAny unexplained employment gapsThe quality of presentationHow tailored the reply is to the particular job and Ufone as an organization.Replying To CandidatesThe candidates that do not match the job are contacted as quickly as possible and dealt with courteously since the HR management believes in the philosophy that these people, and their relatives and friends, may be future customers or acquaintances of potential, future applicants. Those that match the job are called over to undertake an on-line evalu ation test.Scheduling InterviewThe candidates that pass the on-line evaluation test are then called for interviews. A date and a time are arranged and the candidate appears for the interview. The questions of this interview are designed especially for gauging the personality and ability of the candidate.Screening ProcessThe results are screened by a set of panelists in order to minimize chances of error in selecting the candidates. The HR management sometimes keeps a small number of candidates in reserve.M-5 grittylight the motivating factors being used by the selected organization also determine the remuneration and training programs used by the organization for enhancing sales performance.Training at UfoneTraining Development involves improving the knowledge, skills and abilities of the individuals. A continuous training is conducted inside Ufone to improve the performance of the employee. There are two types of trainings conducted at UfoneIn-house TrainingExternal TrainingIn-h ouse training is customized training which is only for Ufone employees.External training is carried out through trainers in training institutes.Employees at Ufone are usually trained through Rameez Allahwalla (inKarachi), Possibilities and Intec (two well-known training institutes).Before training Training Need Analysis (TNA) is conducted by the managerof the department. And after the training feedback from the employee istaken. propel Factors at UfoneA very effective way to retain an employee is to give him compensation Benefits and Motivating factors at Ufone which is mentioned belowMedical Facility to employee and his/her parentsPaid VacationsFood AllowanceTripsPromotion on PerformanceRemuneration at UfoneThere are about 150 employees who are working in the Ufone Head world power and 1500 employees serving nationwide. All of them are very devoted as they are given a wonderful learning environment to work, pay offered to them is also very attractive and ample chance of progress m otivates them to work more. The job analysis is done on targets assigned and daily routines.The employees are indeed very satisfied and motivated.Ufone is basically equal employment opportunity organization. Almost 70% of its employees are male and 30% are female. The job description of each and every employee is predefined. Performance appraisal is done on annual basis. Average age of Ufone employee is 32 years. This shows that they prefer young and energetic people for their middle and lower level management. High profile well experienced persons are considered for top level management. Average Salary is 12000 for a Ufone employee. Salaries are increased as the federal government of Pakistan announced the percentage.M-7 Compare the sales tasks and skills being used by the two selected organization.Ufone Sales Task SkillsSuccessful companies have long known that a well-trained, highly motivated and efficiently connected field force is critical to their continued growth and success . Ufone realized that to stay ahead of the competition, they must replace traditional paper based systems with mobile solutions that enable access to key information directly from the field.Today, Ufones sales team is armed with Psion Teklogix WORKABOUT PRO hand-held with GPRS and a software application create on the Microsoft CE Framework the team retrieves data from the companys accounting stock system through an Oracle database and uploads new data in the same manner. cognize internally as U SFA (Ufone Sales Force Automation), this application allows sales staff to create orders, add details, fill in electronic outlet cards,