Case Study for Midsouth Chamber

In continuance of the scale of Midsouth bedchamber of craft, the body has appointed wise Niele as a invigorated offense President of Operations and Chief pecuniary Official of the comp any. During her initial period, she looked back and contemplated intimately the finality she had made to accept the positions and her reasons back it. Alongside with her internal investigation, the backstory of the significant players in the preceding case was told. The organizations difficulties with determination a system to deputise UNITRAK was described in the case.Throughout their search, the company has effect DMAs packet as an alternate(a) to UNITRAK. When the new-made system was practiceed, plenty of flaws and glitches were sound outy that caused some(prenominal) difficulties for Midsouth bedchamber of Commerce. With MSCCs sign-language(a) contract with DMA, they stand allowed DMA to take oer and handle the installation and fend for of the new system. The conclusion m ade it difficult for MSCC to heal the system by the end of the case. This left(a) Sage Niele, the new crime President, tried to find new ways to reestablish the damage done to an already wrong system.Un noniced Mistakes in Midsouth Chamber of Commerce This brush up of Midsouth Chamber of Commerces history, unfastened a number of problems and errors found with the organizations selective discipline systems and as risespring as its concern. First was with the carrying out of UNITRAK system. When the UNITRAKs professorship, Greg Ginder, was invited to give a short ostensorium of the systems capabilities, Ed Wilson Vice President of Public Affairs of MSCC piddle agreed with Leon Lassister Vice President of marketing/Membership to purchase and implement the UNITRAK parcel without completing the demonstration and testing the UNITRAK system.That agile decision later lead to discovering several problems with the UNITRAK system. The system could non fulfill requests for lists and labels for mailings. The al-Quran processing, payment and invoicing, data changes, and list management were very difficult during that time. With Koveckis frustration with UNITRAK software, he was not cooperative with Lassiter. He does not give him information regarding the change of the new system and he was not very boosterful with the staff members because he always try to neutralise them.Issues with the system remained and later on the UNITRAK experienced financial problems and filed for bankruptcy. With no technical support for the system, MSCC pertinacious to hire an outside consultant, Zen Consulting, to help assist in the maintenance and support of the software. After UNITRAK, came the implementation of Data trouble Associates (DMA) software. Another decision was made quickly in implementing a new system. Dick Gramen, the new Systems Analyst, failed to read and fully understand the contract provided by DMA, which outlined what DMA were willing to provide an d what MSCC mustiness guaranteed.The contract was signed by the president of the company, Jack Wallingford, without being reviewed by any other staff member or the somatic counsel. Troubles have raised with the implementation of DMA software. DMA encountered substantial problems converting the membership database from UNITRAK into the DMA custom software package. MSCC and DMAs working relationship deteriorated delinquent to many problems not being mend and the privation of cooperation with DMA.From this inquiry, MSCCs history was reviewed and condition questions were answered to dismember and gather facts that seems to cause problems to Midsouth Chamber of Commerce. Firstly, the organizations poor practicable decisions for their information systems. There was no sight or guidance from an experienced information system professional. Secondly, the neediness of proper evaluation of the research. Even if a research was performed for the new system, a research that was not re viewed, was not enough to quantify the decision to implement a system.Lastly, the drift of not checking the heart of the business contract. In any organization, it is necessary that a contract needs to be reviewed by all the staff members, corporate counsel, and officers before it could be signed and implemented. establish on all the facts gather from the research, MSCC must work on having a exhaustively and trenchant confabulation with all the stakeholders. This would avoid poor decision, unevaluated research and contract that later lead to future pitfalls and mistakes. MethodThe case was examined well to determine the cause of difficulties and errors with the organizations information system. The history of Midsouth Chamber of Commerce was investigated and reviewed by the author to understand how well the organization manages their information systems. Several questions were gathitherd and carefully answered to strategically associate the findings and psychoanalyse the is sues. Results The review of Midsouth Chamber of Commerces history and the answers for the specified questions helped gathered facts to analyze what were the real problems and what causes it.The outcome of the study have identified the following problems organizations poor operational decisions for their information systems drop of proper evaluation of the research and the mistake of not checking the content of the business contract. interchange As mentioned, having a good and effective dialogue is very essential in every organization. The purpose of this study was to manoeuvre what the organization was lacking, that made them experience poesy of difficulties with their information systems. Also, to demonstrate what can be done to resolve it.With the problems identified in this case, the main cause was found and it was the lack of good communication between the stakeholders. The decision to purchase an unreliable systems like UNITRAK and DMA, the research and contract not being reviewed preliminary to signing and implementation of the systems, all boils mountain to MSCCs poor communication. Why lack of good communication was the important finding of this case? According to ManagementStudyGuide. com Thus, we can hypothecate that effective communication is a grammatical construction block of successful organizations.In other words, communication acts as organizational blood. The importance of communication in an organization can be summarized as follows 1. Communication promotes motivation by informing and clarifying the employees about the projection to be done, the manner they are performing the task, and how to improve their performance if it is not up to the mark. 2. Communication is a source of information to the organizational members for decision-making process as it helps identifying and assessing preference course of actions.3. Communication too plays a crucial role in mend individuals attitudes, i.e. , a levelheaded individual will have transgress attitude than a less-informed individual. Organizational magazines, journals, meetings and conglomerate other forms of oral and written communication help in molding employees attitudes. 4. Communication also helps in socializing. In todays life the plainly presence of another individual fosters communication. It is also said that one cannot survive without communication. If Midsouth Chamber of Commerce would apply this finding to their organization, there would be a possibility to remedy their current and future information systems.